Cloud Cat Services (CCS) provides a wide range of IT Professional services that include providing network solutions, email, projects, repairing hardware and equipment, streamlining processes in order to predict and avoid problems and developing business automation solutions. Each solution caters to the individual needs of the customer and user. This comprehensive approach to providing business based solutions requires following a distinct problem-solving process that works to pinpoint your needs and offer relevant solutions that utilize the latest in technology and best practices. Our process is applicable to any business model or industry. Not only does our approach allow us to develop carefully crafted solutions that address existing problems, it also helps us look towards the future, stay ahead of market trends and prepare for new challenges.
When you partner with CCS, here is what you can expect:
In our experience, the first step in troubleshooting any problem is to ask for a detailed explanation of the problem and listen carefully to your response. Whether you are the head of IT or a user at your company or you are a complete layman when it comes to technology, we make clear and persistent communication a top priority. We understand that everyone starts from a different knowledge base and we work to bridge any gaps and make our process as accessible as possible so that you feel fully informed and comfortable with our work.
Based on our experience in the industry, issues typically fall under one of the following categories:
We will work with you to narrow down on any issues you may have and find the right solution that fits your needs. There is no one-size-fits all solution when it comes to IT. We will find your precise needs and work with you on them.
The next step involves an onsite visit or remote meeting from an IT expert. This meeting allows us to work with you to better understand the problem and recreate technical issues in real-time. What may seem like an easy problem may be part of a critical or systemic failure that has yet to cause more major problems. Being able to walk through the steps of your users day to day is a key part of further understanding the processes at work and identifying problems.
We will access your network and begin to run a series of security tests. The goal is to gather as much data as possible about your network, hardware, operating systems, and processes. This will allow us to pinpoint the source of problems and work with you on a plan to improve. Our comprehensive approach to IT solutions means that your system will not only be resolved, but will operate more efficiently than you have seen before.
Once we have got as much information as we could, we will thoroughly analyze all the data in order to draw logical and practical conclusions to determine exactly what issues are present and need to be or should be addressed. If you are experiencing technical problems or need to improve security, we evaluated the technology you have in place by now and determined where your current policies fall short. Instead of simply making recommendations for updates, we will send you a copy of our report to show where the concerns are.
Now that we have identified any issues with you we will now work to make recommendations that are both needed and practical. We will never recommend any work that is unnecessary and costly. We understand that cost, security and performance should all equal out to what is right for your company.
Once we have agreed on what we are going to do off the recommendations going forward we will then schedule one of our IT Pros implement the solution. The solution will be done in a timely manner that works for you. We look at you as one of us and are willing to work around your schedule to ensure no inconveniences.